1. Overview
AtoC.ai offers subscription plans through various platforms. This Refund Policy explains how refunds and cancellations are handled.
2. Subscription Platforms
Depending on your device and payment method, subscriptions may be processed through:
- Apple App Store — for iOS users.
- Google Play Store — for Android users.
- RevenueCat — for cross-platform subscription management.
Refund requests for subscriptions made through Apple or Google must typically be submitted directly to the respective platform, as they control the billing relationship.
3. Refund Eligibility
Refunds may be considered in the following circumstances:
- You were charged in error or did not intend to purchase.
- The service was unavailable or severely defective for an extended period.
- You are within any applicable statutory cooling-off period under local consumer protection laws.
We do not provide partial refunds for consumed subscription periods or for services already used.
4. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to Premium features until the subscription expires.
5. Processing Time
Refund processing times vary depending on the payment platform and your financial institution. Typically, refunds appear within 5–10 business days.
6. Contact
For refund inquiries, please use the in-app support channel. Please include your account email and transaction details.